CHALLENGE
- Order placement was manual and delayed.
- Distributors lacked digital access for pricing or issues.
- No self-service mechanism impacted repeat order flow.
SOLUTION
- AgentForce provided conversational interface for order and issue handling.
- Allowed pricing checks and instant order processing.
- Improved distributor and sales rep satisfaction.
TECHNOLOGY USED
- AgentForce
- Salesforce Data Cloud
- Apex
- Flows
- Prompt Templates
RESULTS
- Faster order turnaround time.
- Improved distributor engagement and repeat orders.