CHALLENGE
- Users struggled to schedule consultations online.
- Wellness plan information was fragmented or unavailable.
- Post-consultation engagement was minimal.
SOLUTION
- AgentForce facilitated digital consultation bookings.
- Enabled users to view personalized wellness plans.
- Improved post-consultation support and communication.
TECHNOLOGY USED
- AgentForce
- Salesforce Health Cloud
- Apex
- Flows
- Prompt Templates
RESULTS
- 60% increase in consultations booked online.
- 40% improvement in post-consultation engagement.