CHALLENGE
- Appointment and test bookings were fully manual.
- Patients faced friction due to physical-only channels.
- Digital support experience was absent.
SOLUTION
- AgentForce enabled online doctor/test appointment booking.
- Allowed prescription uploads and digital case submission.
- Streamlined the digital onboarding journey for patients.
TECHNOLOGY USED
- AgentForce
- Salesforce Health Cloud
- Case Management
- Apex
- Flows
- Prompt Templates
RESULTS
- 40% improvement in patient onboarding.
- 35% increase in patient conversions.
- Ease of doctor appointment with chatbot self service