CHALLENGE
- No digital service request capabilities.
- Lack of automation for EMI schedules or lead follow-ups.
- User experience for property engagement was disjointed.
SOLUTION
- AgentForce extended with Service Cloud functionality.
- Enabled EMI reminders, payment detail views, and service case creation.
- Automated property engagement workflows for users.
TECHNOLOGY USED
- AgentForce
- Salesforce Service Cloud
- Data Cloud
- Apex
- Flows
- Prompt Templates
RESULTS
- 50% faster response to customer issues.
- 30% increase in satisfaction scores.