CHALLENGE
- Low lead conversion despite increasing digital traffic.
- Website lacked engagement tools for users to explore properties.
- No interactive flow for site visit booking or qualification of leads.
SOLUTION
- AgentForce configured to guide users through property details.
- Enabled scheduling of site visits and collection of qualified leads.
- Integrated lead data into Salesforce for efficient follow-up and conversion.
TECHNOLOGY USED
- AgentForce
- Salesforce Data Cloud
- Lead Management
- Apex
- Flows
- Prompt Templates
RESULTS
- 60% increase in lead capture.
- 35% increase in site visit bookings.
- Improved visibility into lead quality and conversion metrics.