CHALLENGE
- Students frequently reached out for the same information repeatedly.
- Support teams were overwhelmed due to high query volumes.
- Manual processes delayed response and appointment scheduling.
SOLUTION
- AgentForce answered FAQs and provided course details digitally.
- Enabled counselor appointments and lead capture from the site.
- Reduced pressure on support teams through automation.
TECHNOLOGY USED
- AgentForce
- Salesforce Data Cloud
- Apex
- Flows
- Prompt Templates
RESULTS
- 50% increase in counselor appointment bookings.
- 35% reduction in repetitive queries.