CHALLENGE
- Customers faced delays in order status and returns.
- Manual processes slowed resolution and created inconsistency.
- Support teams were overwhelmed by repetitive tickets.
SOLUTION
- AgentForce enabled real-time order tracking and refunds.
- Automated ticket creation and resolution workflows.
- Improved customer experience through conversational interface.
TECHNOLOGY USED
- AgentForce
- Salesforce Commerce Cloud
- Apex
- Flows
- Prompt Templates
RESULTS
- 45% reduction in ticket volumes.
- 50% increase in first-contact resolution.